Kingame Privacy Policy

1 Who We Are and How to Reach Us

Kingame (referred to throughout this policy as "Kingame," "we," "us," or "our") operates the online gaming platform at kingame.net, including all associated services, betting markets, games, promotional programs, and mobile applications. Kingame acts as the data controller for all personal data collected through the platform.

Kingame has appointed a Data Protection Officer (DPO) in compliance with Section 21 of the Philippine Data Privacy Act of 2012. The DPO is responsible for overseeing Kingame's compliance with all applicable data privacy obligations and for handling data subject access requests, corrections, and deletion requests from Filipino members.

2 Personal Data Kingame Collects

Kingame collects personal data through several channels: directly from you when you register or use the platform, automatically when you interact with the Kingame website or app, and from third parties such as payment processors and identity verification services. Below is a full breakdown of the categories of data Kingame collects.

2.1 Registration and Account Data

When you create a Kingame account, we collect: your full legal name, date of birth, gender, Philippine mobile number, email address, and the login credentials you create. This data is required to open and operate your account. Without it, Kingame cannot provide services to you.

2.2 Identity Verification Data

To comply with Philippine gaming regulations and anti-money laundering requirements, Kingame may request copies of your government-issued Philippine ID (such as PhilSys, UMID, driver's license, or passport), proof of address (such as a utility bill or bank statement), and a selfie photo for liveness verification. This data is processed and stored by Kingame's identity verification partner under a data processing agreement.

2.3 Financial and Payment Data

When you make deposits or request withdrawals, Kingame records transaction amounts, timestamps, payment method references (e.g., your GCash or Maya account reference number — not your full account credentials), and transaction outcomes. Full payment credentials are handled directly by your payment provider and are not stored on Kingame's servers.

2.4 Gaming and Betting Activity Data

Kingame records all bets placed, game sessions, jackpot spin history, sports betting selections, stake amounts, and outcomes on your account. This data is used to settle bets, calculate VIP Club cashback, investigate disputes, and detect potentially problematic gambling patterns for responsible gaming purposes.

2.5 Technical and Device Data

Kingame automatically collects IP address, device type and model, operating system, browser type, session start and end times, page views, and referring URLs when you access the platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

3 How Kingame Uses Your Personal Data

Kingame uses your personal data for the following specific purposes:

4 Legal Basis for Processing Your Data

Kingame processes your personal data on one of four legal bases under the Philippine Data Privacy Act of 2012 (RA 10173):

• Contract performance: Processing your data is necessary to operate your Kingame account, process transactions, and provide the services you signed up for.
• Legal obligation: Certain data processing is required by Philippine gaming regulations, anti-money laundering laws, and tax reporting requirements. Kingame cannot waive these obligations.
• Legitimate interest: Kingame has a legitimate interest in processing certain technical and security data to protect the platform, detect fraud, and prevent harm to members — provided this does not override your rights.
• Consent: Marketing communications, optional cookies, and certain data sharing activities are performed only with your explicit consent, which you may withdraw at any time without affecting your account.

5 Who Kingame Shares Your Data With

Kingame does not sell your personal data. We share it only where necessary, with the following categories of third parties, all of whom are bound by appropriate data processing agreements:

Kingame will not share your personal data with any other third party without your explicit prior consent, except where required by Philippine law or a valid court or regulatory order.

6 Cookies and Tracking Technologies

Kingame uses cookies and similar tracking technologies on the platform website and mobile app. Cookies are small data files placed on your device that help Kingame remember your session, preferences, and usage patterns. Here is a breakdown of the specific cookie categories Kingame uses:

You can manage your cookie preferences through the cookie settings panel accessible from the Kingame website footer. Withdrawing consent for non-essential cookies will not affect your ability to use any Kingame gaming or betting services.

7 How Kingame Protects Your Data

Kingame takes the security of your personal data seriously and implements a multi-layered set of technical and organisational safeguards appropriate for a Philippine licensed gaming operator:

• Transmission encryption: All data exchanged between your device and Kingame's servers is protected by TLS 1.3, the current industry standard for secure web communications.
• Storage encryption: Sensitive data — including identity documents and financial records — is encrypted at rest using AES-256, equivalent to the standard used by Philippine financial institutions.
• Access controls: Access to personal data within Kingame's systems is restricted to staff who require it to perform their specific functions, controlled by role-based access permissions and two-factor authentication for all internal systems.
• Penetration testing: Kingame conducts regular third-party security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a personal data breach, Kingame will notify affected members and the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.

8 Data Retention Periods

Kingame retains your personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to mandatory retention requirements under Philippine law. Below are the specific retention periods for each major data category on the Kingame platform:

After the applicable retention period expires, your data is securely deleted or anonymised. Anonymised, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical and platform improvement purposes.

9 Your Data Rights Under Philippine Law

As a Filipino data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to the personal data Kingame holds about you. These rights apply regardless of your VIP tier and do not require any minimum account balance or activity level to exercise.

To exercise any of these rights, contact Kingame's Data Protection Officer at privacy@kingame.net. Include your full registered name, the email address linked to your Kingame account, and a clear description of your request. Kingame will acknowledge your request within 2 business days and provide a full response within 15 business days, as required by the Data Privacy Act of 2012.

If you are unsatisfied with Kingame's response to a data rights request, you have the right to file a complaint with the Philippine National Privacy Commission (NPC) at privacy.gov.ph.

10 Children's Privacy

Kingame's platform is strictly for adults aged 21 and above. Kingame does not knowingly collect, use, or retain personal data from persons under the age of 21. If Kingame becomes aware that an account has been created by or on behalf of a person under 21, the account will be immediately suspended, all activity voided, and any deposited funds returned to the payment source.

If you believe that a minor may have created a Kingame account, please contact us immediately at privacy@kingame.net. Kingame takes this matter seriously and will investigate promptly.

11 Cross-Border Data Transfers

Some of Kingame's service providers — including certain game software providers, cloud infrastructure partners, and fraud prevention systems — are located outside the Philippines. Where Kingame transfers your personal data outside of the Philippines, we ensure equivalent data protection standards are in place through one or more of the following mechanisms:

• Data processing agreements incorporating standard contractual clauses that meet NPC requirements
• Transfers only to countries or organisations certified by the NPC as providing adequate data protection
• Technical and organisational measures that provide equivalent protection to that required by Philippine law

Kingame does not transfer financial data or identity verification documents to any overseas third party except where strictly required for processing a specific Philippine payment transaction or regulatory compliance obligation, and always under formal data processing agreements.

12 Marketing Communications and Opt-Out

Kingame will only send you promotional content — including emails about new games, bonus offers, VIP Club tier upgrades, and sports betting promotions — if you have explicitly opted in to receive such communications during registration or through your account settings.

You can withdraw your marketing consent at any time in the following ways, all effective immediately:

• Via the notification preferences section of your Kingame account settings
• By clicking the "unsubscribe" link at the bottom of any Kingame marketing email
• By replying STOP to any Kingame SMS marketing message
• By contacting Kingame support via live chat and requesting removal from all marketing lists

Withdrawing marketing consent will not affect your ability to receive service communications — such as withdrawal confirmations, security alerts, account verification requests, and responsible gaming notifications — which Kingame sends as part of normal account operation rather than as marketing.

13 Changes to This Privacy Policy

Kingame reviews this Privacy Policy regularly and will update it to reflect changes in platform features, payment systems, applicable Philippine law, or guidance from the National Privacy Commission. Material changes — meaning changes that affect what data is collected, how it is used, or your rights as a data subject — will be communicated to all registered Kingame members via email at least 14 days before taking effect.

Minor clarifications and formatting updates that do not change the substance of the policy may be made without individual notice. The "Last Updated" date at the top of this page always reflects the most recent version. Continued use of Kingame after a material policy change takes effect constitutes acceptance of the revised Privacy Policy.

If you disagree with any material change to this Privacy Policy, you may close your account before the change takes effect by contacting Kingame support. Any verified remaining account balance will be returned to your registered payment method within five business days.

14 Contact Kingame and the Data Protection Officer

For any questions about this Privacy Policy, to exercise your data rights under the Philippine Data Privacy Act of 2012, or to raise a privacy-related concern about your Kingame account, please reach out through the following channels:

For unresolved privacy complaints, you also have the right to contact the Philippine National Privacy Commission at privacy.gov.ph. Kingame cooperates fully with NPC investigations and complies with all NPC orders and guidance.